# Cancellation Policy
**Effective Date:** 17/07/2026
Thank you for choosing **Wellnexa Health Hub**. We understand that sometimes you may need to cancel an order or appointment. Please read our Cancellation Policy carefully.
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## 1. Order Cancellation
Customers may request to cancel an order **before it has been processed or shipped**.
Once an order has been packed or dispatched, it cannot be cancelled.
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## 2. Appointment Cancellation
If you have booked an appointment through our website, you may request to cancel or reschedule your appointment by contacting our support team in advance.
Appointment cancellation requests are subject to availability and confirmation.
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## 3. Cancellation Requests
To request an order or appointment cancellation, please provide:
- Order ID (if applicable)
- Appointment Details (if applicable)
- Full Name
- Registered Mobile Number
- Reason for Cancellation
Our support team will review your request and respond as soon as possible.
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## 4. Refund After Cancellation
If your cancellation request is approved and payment has already been made, any eligible refund will be processed according to our Refund Policy.
Refund processing times may vary depending on your payment provider or bank.
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## 5. Orders That Cannot Be Cancelled
Cancellation requests may not be accepted for:
- Orders that have already been shipped.
- Opened or used wellness or personal care products.
- Services that have already been provided.
- Digital services or downloadable content (if applicable).
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## 6. Right to Cancel Orders
Wellnexa Health Hub reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Payment verification failure
- Any unforeseen circumstances
If an order is cancelled by us after payment has been received, an eligible refund will be initiated.
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## 7. Contact Us
For any cancellation-related queries, please contact us:
**Wellnexa Health Hub**
**Website:** https://wellnexahealthhub.com/
**Email:** deshmanesheetal177@gmail.com
**Phone:** +91 98900 99640
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**Last Updated:** 17/07/2026