# Refund Policy
**Effective Date:** 17/07/2026
Thank you for choosing **Wellnexa Health Hub**. We value your trust and strive to provide high-quality healthcare services and wellness products. Please read our Refund Policy carefully before making a purchase.
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## 1. Eligibility for Refund
Refund requests may be considered under the following circumstances:
- You received a damaged product.
- You received an incorrect product.
- The product was lost during transit.
- The product is unavailable after your order has been confirmed.
- A duplicate payment was made due to a technical error.
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## 2. Non-Refundable Items
Refunds will generally not be provided for:
- Opened or used products.
- Products damaged due to misuse or improper handling.
- Change of mind after the order has been shipped.
- Personal care or wellness products that have been opened for hygiene and safety reasons.
- Services that have already been provided.
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## 3. Refund Request Process
To request a refund, please contact our support team within **7 days** of receiving your order.
Please provide:
- Order Number
- Full Name
- Contact Number
- Reason for Refund
- Photos of the product (if applicable)
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## 4. Refund Approval
Once we receive and inspect your request, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method.
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## 5. Refund Processing Time
Approved refunds are generally processed within **7–10 business days**, depending on your payment provider or bank.
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## 6. Order Cancellation
Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled.
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## 7. Contact Us
If you have any questions regarding refunds, please contact us:
**Wellnexa Health Hub**
**Website:** https://wellnexahealthhub.com/
**Email:** deshmanesheetal177@gmail.com
**Phone:** +91 98900 99640
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**Last Updated:** 17/07/2026